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Showroom Manager-Chicago

Summary of Main Duties and Responsibilities:

As a team member at Surya, you will learn how to work within an entrepreneurial environment.  The Showroom Manager will proactively manage the customer experience at the Surya showroom in addition to providing support to marketing events.  The showroom manager is responsible for the day-to-day maintenance of the showroom facility, maintaining and growing relationships with our retail and designer network, and for the overall education of our walk-in guests with the objective of turning the showroom visit into a sale. 

Surya is looking for a professional, well organized, people-person to be our showroom spokesperson and brand ambassador. The ideal candidate must have impeccable communication skills (verbal and written), a resourceful personality, be self-motivated and willing to work independently to achieve team objectives.   Fast learners with an aptitude for design concepts are encouraged to apply. 

Daily responsibilities will include:

  • Open, maintain and manage showroom facilities and appearance to include maintenance and merchandising
  • Be a brand advocate and acquire a high degree of knowledge about the company and the products
  • Offer an exceptional customer experience to every customer throughout all interactions with the showroom
  • Develop ideas and execute strategies to drive traffic to the showroom with the intent of growing our regional furniture, gift, and design accounts thereby increasing sales of Surya products.
  • Report and analyse critical showroom metrics
  • Assist the sales, operations and marketing team members as needed
  • Multitask and meet established objectives and deadlines
  • Manage our memberships with industry associations such as ASID, IDS, etc.
     

Requirements:

  • 3-5 years of home accessories industry sales experience
  • Proven analytical and interpersonal skills
  • Engaging and welcoming personality, strong work ethic, and professional demeanour
  • Excellent verbal communication and phone etiquette
  • Exceptional eye to detail, and the ability to drive results
  • Experience with industry associations
  • Proficient in MS Word, Excel, PowerPoint and Outlook, etc.
  • Ability to quickly and thoroughly learn product information
  • Ability to take ownership and responsibility for all assigned tasks and fulfil them quickly and accurately
  • Ability to work with team members from all company departments
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