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Credit Card Processing Representative

Description:   The Credit Card Processing Representative is responsible for timely and accurate processing of credit card payments and pro forma estimates as well as following up with customers concerning credit card declines.   Core hours are 9am-6pm M-F however additional or changes in hours may be occasionally required to meet work requirements.

Reports to:  Accounts Receivable and Collections Supervisor

Accountabilities:   

  • Notify and assist customers with credit card billing issues that can prevent prompt payment.
  • Initiate refunds for duplicate payments.
  • Process credit card prepayments for new accounts.
  • Prepare day end report for credit card transaction.
  • Prepare/sent proforma invoices to customers.
  • Update customer’s accounts/order with credit card information.
  • Provides phone and task coverage as needed to assist the team in maintain service levels and productions goals.
  • Assists with other duties and projects as assigned and deemed necessary to meet the business need.
  • Interact professionally with various departments such as customer care, shipping, operations, sales and accounting.

Education, Experience and Skills:

  • High school diploma, some college or college degree is a plus.
  • Minimum of 2 years’ experience in a B2B customer care department or preferably in a wholesale/distribution environment.
  • Previous credit card processing experience is a plus.
  • Demonstrates excellent attention to detail and follow through.
  • Demonstrates cognitive skills, able to explain and resolve complex problems.
  • Demonstrates ability to accurately explain and train on complex processes.
  • Exhibits superior customer service skills.
  • Exceptional verbal and written communication skills.
  • Demonstrates a willingness to frequently and productively interact with others.
  • Demonstrates initiative to identify process improvement opportunities and recommend solutions to management.
  • Proficient in Excel and Outlook.
  • Demonstrates flexibility and ability to productively manage stress.
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