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Salesforce.com Admin/Analyst

The Salesforce.com Admin/Analyst will be an integral part of the support structure for our growing sales team.  This person will learn our Salesforce environment so that he/she can perform day-to-day maintenance and updates, train users, serve as “go to” support person for new and existing users, promote user adoption, monitor data quality, test user experience and carry out administrative tasks.

The role will include a mix of admin, analyst and developer tasks with the overarching goal of maximizing the overall effectiveness of the sales team. 

 

  • Provide first level Salesforce end-user support, such as access issues, data issues, and system functionality questions
  • Manage 100+ user license profiles and roles, customize objects, fields, record types, page layouts and validation rules
  • Implement and govern security related to profiles, permission sets, roles, sharing settings and login access policies
  • Manage role hierarchy and account assignments to ensure proper alignment
  • Regularly perform database de-duping and cleanup procedures
  • Prepare data files and upload data into Salesforce.com using API data loader
  • Manage and create complex workflow rules, validations, and triggers
  • Log and track identified system problems through resolution
  • Train new and existing users 
  • Assist in evaluating and implementing new features and third party applications
  • Design, build and test enhancements in a Sandbox and then deploy Change Sets from the Sandbox to the Production system
  • Collaborate with IT team to ensure the API between SFDC and other internal databases works consistently and properly
  • Keep abreast with new Salesforce.com features and functionality and provide continuous Sales team process improvement recommendations to drive greater efficiencies
  • Develop and maintain customized reports and dashboards
  • Provide data, analyses, modeling, and reporting to support sales operations, sales management and rep productivity
  • Detect emerging customer or market trends and help determine how the business can meet those opportunities and challenges to drive greater sales success

 

REQUIREMENTS

  • Bachelor’s degree in business, information systems, finance, marketing or similar field
  • Salesforce.com Certified Administrator and minimum of 3 years of Salesforce.com experience
  • At least 1 year of experience in Sales Operations
  • Demonstrated experience managing Sales Cloud  implementation, adoption and roadmap (focusing mainly on Customer and Partner Portals)
  • Some understanding of APEX code and SQL statements
  • Strong business acumen, problem solving and analytical skills
  • Meticulous attention to detail
  • Proven experience analyzing and resolving complex processes or technical issues
  • Excellent verbal and written communication, including the ability to organize large amounts of data in a way that can be consumed by leadership to make business decisions
  • Able to interface effectively and establish quick credibility with all levels of the organization
  • Able to manage multiple priorities with quick turnarounds
  • Proficient in use of Microsoft Office products, including Excel and Power Point     
  • Work on-site in our corporate office in White, GA, just a few minutes north of Cartersville
    • We offer a vanpool with stops in Altanta (Freedom Parkway) and Buckhead (West Paces Ferry) 

 

 

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