Surya is a passionate mix of fashion and vision. The high-speed pace is thrilling; the challenges come quickly; the opportunities are limitless. We hire world-class talent and embrace creative ideas and diverse abilities.
The Manager, Customer Care Center is responsible for the strategic planning, management and execution of all customer experience and call center processes. The manager’s success is measured by the organization’s ability to provide high quality services while meeting Service Level Agreements (SLA), improving call/chat/email and sms performance, increased use of resources and adaptation of new technologies to increase efficiency, and achievement of metrics.
Principle Responsibilities Include: